Shipping policy
Overview
The availability and lead time for each item is shown on the item detail page. We offer a choice of shipping methods and rates that depend on the item type, size, amount and shipping destination of the order.
All items ship from our warehouse which is located in Denver, Colorado.
We try to ship in-stock orders within 1 business days (our ship times may expand during the peak holiday season). Once shipped, transit times via FedEx Home/Ground, UPS Ground and USPS Priority Mail are generally as follows:
- Shipments to the West Coast: approximately 1-2 business days
- Shipments to the Mid West: approximately 1-2 business days
- Shipments to the East Coast: approximately 2-4 business days
We also offer expedited shipping methods for most in-stock items that can be shipped via UPS and FedEx. Made to Order items, and items shipping via pallet, generally do not offer expedited shipping methods.
If an order is returned because no one is available to receive or sign for the package, or if a shipment is returned due to a "non-deliverable address", we will be glad to arrange for reshipment, however the customer is responsible for duplicate and/or additional shipping charges. Outbound shipping charges are not refundable, as described in our return policy.